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Home  »     »  ICICI prudential Customer portal updated - Option to change password is missing - Know how to change your ICICI prudential password

ICICI prudential Customer portal updated - Option to change password is missing - Know how to change your ICICI prudential password

Wednesday, November 16, 2016

Recently I received an SMS from ICICI prudential asking for login to their website's customer portal using the phone number as user Id and an autogenerated one time password given in the message as password. The SMS messsage was like this.

Dear ***Cust Name*** login to your policy(ies) on www.iciciprulife.com with your user id as **mobile number*** and One time use password as ***password***

I logged in using this credentials and could find that they have updated their website's look and feels and it looks more user friendly. You can see every bit of information related to your ICICI policies under one umbrella. Since the password I used was send by them , I tought of change that with a new one. So I checked each and every tabs and menus for "Change password " option, but couldn't find it. So I logged out the system and tried to relogin, but this time I used "Forgot Password" option

https://www.iciciprulife.com/ >> LOGIN >> Select "Customer" Role
here on the login screen clicked on the "Forgot Password" which took me to "Forgot password " form.
There I entered my mobile number and date of birth. On submission I received an OTP password, which I used to login.
On login, it led me to a password change page to change the OTP with new password.

The page appeared was
https://customer.iciciprulife.com/csr/signUpChangePassword.htm

later after a long search, i got the following page link, which can be used to change your accounts password.
For doing this, just login to www.iciciprulife.com
afte login load following change password page by entering the link given below.

https://customer.iciciprulife.com/csr/ChangePassword.htm

Enter you old password and enter your new password twice. After submission, your password will be updated to new one.



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