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Motorola Moto E phone restarts after pressing power button to lock and unlock the phone.. How to fix this?

Wednesday, May 13, 2015


How to fix the Restart problem in Motorola Moto E mobile phones

Motorola Moto E Dual SIM Android smartphone is one of the most sold mobile phones in India.Unfortunately this phone has a reebooting issue...ie after pressing power button to lock and unlock the phone, it reeboots. At first this happens rarely, later on the frequency of this issue increases and finally it becomes inconvenient for users.


When you call the Motorola customer care , they will suggest the following tips:

- Keep your phone on safe mode and then see whether rebooting is happening or not.
- uninstall all thrid party apps
- do a factory reset
- to bring mobile to Motorola support service center , they may refresh OS or replace the PCB..


After doing all this the rebooting issue still exist.


Another solution found on Internet is  to wipe cache partition and this seems to be effective


  1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
  2. The device will display different BOOT OPTIONS
  3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
  4. Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
  5. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
  6. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
  7. Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
  8. The device will display additional menu options (Text will appear in BLUE)
  9. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option
  10. The device will then perform the partition wipe
  11. The device will reboot and start the normal power up sequence


Before trying all this , it would be better to sync you phone with your google account , so that the data especially contacts in your phone can saved to you gmail account and later to retrieve it.


 After doing this most of the people had found that the frequency of restart has significantly reduced. But still we recommend you to visit nearest Motorola service center and replace the PCB of your Mobile as there is a board complaint in the Moto E series. If you are in the warranty period of One year , they you will get it replace with out any cost. Since lots of customers are complaining about this issue, motorola is replace the current PSB's with the rectified series.


To Locate your nearest Motorola service centre, please follow the steps:

How to Locate your nearest Motorola service centre ?
  • Go to Official webpage of Motorola  www.motorola.in
  • Select  Support >> Service and Repairs from menu
  • You can find "Locate your service center"
  • Please enter  your postal code and they will show you the Service Centres nearest that location.


Motorola Toll free customer care number

Motorola Mobile Toll Free Number :

1-800-102-2344, 
1800 3000 4343

Work hours : Every Day 7 a.m. to 11 p.m.


Email Motorola
You can Email to Motorola support:
http://motorola-mobility-en-in.custhelp.com/app/prod_ask/


Read How to clear cache partition on Motorola mobile.

To know more about Motorola Moto Series, Click here.

Motorola Live Chat Assistance
To get Live Chat assistance from Motorola, follow these steps:

Visit Motorola customer help portal : https://motorola-global-portal.custhelp.com/

Goto Support >> Service and repairs

Use the "Chat with us online" option



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